Comprehensive Service-Level Agreements
Choopa understands how critical your online properties are and make sure every effort to ensure your website is online and available to your customers. The full SLA documentation is available here
and is provided as a supplement to the Hosting Terms and Conditions which all clients are bound by.
100% Network Uptime
Through load balanced and redundant network design, Choopa.com guarantees that our network will be available at all times between any two endpoints within our network. Our comprehensive SLA stands behind our infrastructure with a 100% Network Uptime guarantee.
0% Packetloss Guarantee
Choopa.com networking environment implements advanced monitoring and re-routing technology to guarantee that no portion of the Choopa network will introduce any packet loss between any two endpoints within the entire network.
100% Power and HVAC Availability
Our facilities implement multiple tiers of power redundancy to ensure your hardware is operating in an optimal environment at all times. As a result, Choopa.com includes a service-level agreement in your contract that you will not experience a power outage event within your contract.
Hardware Replacement Guarantee
Should any component of your Choopa.com dedicated servers fail, we will replace the parts in our highest priority support queue. Our facilities store backup inventory of our dedicated servers and with 24/7/365 staffing of all our locations, we stand by to make sure you do not experience downtime longer than 90 minutes.
Have questions about our SLAs?