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Choopa.com's 24x7 Support
Your clients expect your website to be there 24 hours a day, 365 days a year. That's why we staff our facilities around the clock with competent staff to solve any potential trouble, small or large. Peace of mind is our goal.
24 x 7 Availability
Choopa.com's network operations center is staffed every hour of every day of the week to provide every customer a high level of service. The services our team provides includes but are not limited to:

  • 24x7 monitoring of our Tier-1 network and data center facilities
  • Emergency hardware replacement (free) and hardware upgrades
  • Remote reboot, remote hands, and KVM (keyboard video mouse) on request
  • Operating system re-imaging
  • Accessible via support tickets and phone
  • and more!
In addition, you can access additional information about your bandwidth usage and overall system health through our customer portal.
Experienced Fully Managed Support
The Choopa.com team is composed of highly skilled system administrators and network engineers experienced in a wide array of hosting platforms. Our team provides around the clock technical expertise and management experience to deliver reliable and high performance hosting solutions. Technical skills include but are not limited to:

  • Operating Systems: CentOS Linux, Fedora Linux, FreeBSD, Debian, Ubuntu, and Windows Servers
  • Web Servers: Apache 2.x & 1.3.x, LightHTTPd, Nginx, Microsoft IIS
  • Mail Servers: Sendmail, Exim, Postfix, Qmail
  • Databases: MySQL, Microsoft SQL Server
  • Utilities: Wordpress, ffmpeg, mencoder
  • and more!
With the fully managed option (available on most packages), our team of experienced administrators will even provide installation, configuration, and troubleshooting for these and most other standard packages. Contact our sales representatives to find more about our fully managed support.
 
Choopa.com "No Downtime Migration"
Looking to upgrade to superior hardware, our Tier 1 network, or just looking to move? Worried you do not have the technical expertise to migrate your live system without downtime? If you choose Choopa to handle the migration for you, our systems administrators provide the expertise to make sure your migration moves flawlessly and without downtime for your end users.
Please note: This option is available to customers who choose the fully-managed support option.
Choopa.com Advantages:
Have questions about our support policies?
Infrastructure
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1000+ Gbps Capacity
24x7x365 Support
State of the Art Datacenters
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A Full Suite of Managed Services Backup Solutions Geographically Balanced DNS IPv6 Hosting
Fully Redundant Infrastructure Premium IP Network Tier4 Data Center Facilities 24x7x365 Support Comprehensive SLAs
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